Returns

We are happy to exchange or refund goods if you are not entirely satisfied. We regret that delivery charges are non refundable.

PLEASE NOTE SALE ITEMS ARE NON RETURNABLE

Please return the products in their original packaging with tags and a suitable outer box with protective packaging enclosing a copy of your invoice. Orders should be returned within 14 days  of purchase. We cannot accept returns of used or incorrectly packaged items. You are responsible for any returned goods until they reach our warehouse we therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office. We recommend using Royal Mail or My Hermes.

If your order has a discount offer applied with a minimum order placed and the refund products make the order less than the minimum order then this discount will be removed from the refund.

Items returned for a refund will be charged a 10% restocking charge.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately by email attaching images of the faulty item so that we can replace or repair them in accordance with your statutory rights. In such cases, we will refund the costs of postage.

Please email your return request at: bijoulifestyle1@gmail.com and we will reply with the returns information together with a return number. Please do not return items without this number as they cannot be processed without this.

Refunds will be processed within 7 days of the return.